Home / Shipping and returns
Shipping and returns
4 to 6 days to your door, 30 days to return unused items.
Where we ship
We ship to addresses in the United States. We do not ship to PO boxes, APO or FPO addresses, or outside the United States at this time.
Delivery time
Orders arrive in 4 to 6 days. Our sets are sent from fulfillment partners outside the United States. We email a tracking link when the carrier first scans the label. For gifts and game nights with a date, order early.
Shipping cost
Shipping is free on orders over $79. Below that it is a flat $6.99, shown at checkout before you pay. Duties and import taxes, where they apply, are included in the price.
Parcels in several boxes
Orders with several items can arrive in separate parcels on different days, at no extra cost. Each parcel has its own tracking link.
Tracking your order
Use the tracking link in your shipping email. If it has not moved for five business days, or you cannot find the email, write to hello@rookandtile.com with your order number and we will chase the carrier.
Returns
Unused items can be returned within 30 days of delivery. Keep the set in the condition it arrived in, with every piece and the case or box. Email hello@rookandtile.com or reply to your order confirmation with your order number. We send a prepaid label and the return address. Please do not send items back before you hear from us.
Exchanges
A set in the wrong style or size for your table is an exchange rather than a return, as long as it is unused. Email us first. The replacement ships when the first item scans on its way back.
Missing or damaged pieces
If a piece is missing or something arrived damaged, tell us within 30 days with your order number and a photo. We replace it or refund it in full, including shipping, and you do not need to send it back first.
Refunds
Refunds go to the original payment method within 10 business days of the return reaching us. Your bank may take a few days more to show it.
Seller
Rook & Tile sells and ships every order. Questions about an order or a return go to hello@rookandtile.com.