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Questions, answered plainly
Delivery, returns, choosing a set and caring for it. If your question is not here, email hello@rookandtile.com and a person will reply.
How long does delivery take?
Delivery takes 4 to 6 days to any US address. We email a tracking link once your parcel is on its way. If an order seems slow, email us with the order number.
Is shipping free?
Shipping is free on US orders over $79. Below that amount it is a flat $6.99, shown at checkout before you pay.
Do you ship outside the US?
No, we currently ship to US addresses only, and not to PO boxes or APO and FPO addresses. If you have a question about a specific location, email us before ordering.
Can I order a set as a gift?
Yes, you can send any order to a different address at checkout. If the set is meant for a specific date, order early, and email us first if you want us to check the timing.
What is your return policy?
Unused items can be returned within 30 days of delivery, with every piece and the case or box. Email hello@rookandtile.com or reply to your order confirmation with your order number, and we will send a prepaid label and the return address.
What if a piece is missing or damaged?
Tell us within 30 days of delivery with your order number and a photo. We replace it or refund it in full, including shipping, and you do not need to send the item back first.
Can I exchange a set for another?
Yes, as long as it is unused. Email us first with your order number and the set you want instead. The replacement ships when the first set scans on its way back.
What size chess set should I buy?
For home play, a board around 15 to 20 inches suits most tables. Tournament boards usually have 2.25 inch squares. Our chess set guide explains how to match pieces to squares.
Which mahjong set do I need for American mahjong?
American mahjong needs a set with jokers, usually 152 tiles, plus racks. Chinese and Japanese sets have no jokers and fewer tiles. Each listing states which style the set suits, where the supplier gives it.
Double six or double twelve dominoes?
Choose double six for two to four players and classic games. Choose double twelve for bigger groups and Mexican Train, since it has 91 tiles instead of 28.
How do I check what comes in a set?
Read the contents in each listing: it names what is in the box or case. Photos may show a table set for play. If anything is unclear, email us and we will confirm.
How should I clean game pieces?
A soft dry cloth suits most boards, pieces and chips. For mahjong tiles, use a slightly damp cloth and let them dry fully. Keep sets away from direct sun and heat.
How do I contact you?
Email hello@rookandtile.com, or use the contact page. Include your order number if you have one, so we can answer without asking twice.
Who runs this store?
Rook & Tile. We choose the sets, write the listings and handle every question and return by email, at hello@rookandtile.com.